Privacy Policy

Last Updated: February 25, 2026

SPL VPN is Committed to Safeguarding Your Privacy

SPL VPN is committed to protecting your privacy. We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, meaning no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration.

Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class VPN service at scale. We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess.

This privacy policy will help you understand how Future Encrypt Pvt. Ltd. (“SPL VPN,” “we,” “our,” or “us”) collects, uses, and stores information.

General Information

SPL VPN collects four types of information:

  • (i) Information related to your account (“personal information”) This information is collected for the purpose of administering your SPL VPN subscription and includes your name, email address, and payment information, which you submit on our order page when you subscribe to the Services.
  • (ii) Aggregate App and VPN connection summary statistics SPL VPN collects minimal information about usage in order to maintain excellent customer support and quality of service. The section below specifies in detail what information we collect. These statistics never include anything about what the user did with the VPN: no data about the contents or destinations of VPN traffic, no DNS queries, and no IP addresses.
  • (iii) (User-controlled option): Anonymous app diagnostics, including crash reports App diagnostic data, which include crash reports, usability diagnostics, and VPN connection diagnostics, are anonymized and cannot be tied back to individual SPL VPN users. This feature is similar to a “send bug report” option. Users can specify in the settings menu of any SPL VPN App whether to send these data to us.

Personal Information

SPL VPN collects personal information that you provide to us directly through the Site. We require that you provide personal information, such as an email address and payment information, in order to establish an SPL VPN account so that we can email you, collect payments from you, and respond to support queries that you initiate. The specific information collected varies depending on the payment method you choose. To minimize the amount of personal information you submit to us, we recommend that you use Bitcoin payments when subscribing to our Service.

With some forms of payment, the Site may redirect you to the website of a third-party payment processor (namely PayPal, BitPay, or Paymentwall) to complete the transaction. To understand what personal information these processors collect and store, please refer to the respective processor’s terms and privacy policy.

SPL VPN uses your email address for the following reasons:

  • To send emails related to payment transactions.
  • To provide links to our Site, including password reset emails.
  • To send you updates and announcements.
  • To communicate with you about your VPN services or respond to your communications.
  • To send marketing information, such as SPL VPN offers, surveys, invitations, and content about other matters in connection with SPL VPN (“Marketing emails”).

SPL VPN uses your personal information only for the purposes listed in this Privacy Policy, and we do not sell your personal information to third parties.

Aggregate App and VPN Connection Summary Statistics

We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore:

  • We do not know which user ever accessed a particular website or service.
  • We do not know which user was connected to the VPN at a specific time or which VPN server IP addresses they used.
  • We do not know the set of original IP addresses of a user’s computer.

Should anyone try to compel SPL VPN to release user information based on any of the above, we cannot supply this information because the data does not exist.

In order to maintain excellent customer support and quality of service, SPL VPN collects the following information related to your VPN usage:

  • Apps and App versions: We collect information related to which Apps and App version(s) you have activated.
  • Successful connection: We collect information about whether you have successfully established a VPN connection on a particular day (but not a specific time of the day), to which VPN location, and from which country/ISP.
  • Aggregate sum of data transferred (in MB): We collect information regarding the total sum of data transferred by a given user.

Summary

We collect minimal usage statistics to maintain our quality of service. We may know, for example, that our customer John had connected to our New York VPN location on Tuesday and had transferred an aggregate of 823 MB of data across a 24-hour period. John cannot be uniquely identified as responsible for any specific behavior because his usage pattern overlaps with thousands of other SPL VPN customers who also connected to the same location on the same day.

We have engineered our systems to categorically eliminate the storage of sensitive data. We may know that a customer has used SPL VPN, but we never know how they have utilized our Service. We stand by our firm commitment to our customers’ privacy by not possessing any data related to a user’s online activities.

Anonymous App Diagnostics

With your permission, we collect anonymized app diagnostic data, which include crash reports, usability diagnostics, and VPN connection diagnostics. We use these data in our network operations tools to help optimize network speeds and to let us identify problems and areas for improvement. The information we receive is fully anonymized and cannot be tied back to individual SPL VPN users.

If you opt in to share this information with SPL VPN, we will collect the following anonymized information:

  • Diagnostic information about if and how a VPN connection attempt failed.
  • Speed test data.
  • App diagnostics, including crash reports and usability diagnostics.

MediaStreamer

MediaStreamer is our service for consoles like Apple TV and other devices that do not support running a VPN. Because the service does not run on an app and does not have an option for username/password authorization, we rely on a system that authorizes specific IP addresses that you have chosen to register with us. These IP addresses are then stored in our system in order to identify authorized devices for MediaStreamer and are not used for any other purpose.

Jurisdiction and Applicable Law

SPL VPN’s registered place of business is in the British Virgin Islands (BVI), which has stricter laws concerning information disclosure than most countries. The BVI has no data retention laws, and any legal order requiring a BVI company to disclose customer records must come from the BVI Supreme Court.

Security Measures

SPL VPN uses best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Servers are housed in data centers with strong security practices.

Cookies

A cookie is a small text file used to store information about your visit to the Site. Cookies let SPL VPN optimize and improve the user experience of the Site. The cookies set by SPL VPN enable us to set your language preference, attribute visitors to a marketing channel, and safely show account-specific information.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Changes to the Privacy Policy

We may change our Privacy Policy from time to time, without prior notice to you, consistent with applicable privacy laws and principles. Your continued use of the Site or Services constitutes your acceptance of our Privacy Policy.

Final Risk Note: The SPL Token is a loyalty reward and governance instrument. It is not an investment vehicle. Participating in the network from sanctioned jurisdictions is strictly prohibited. Use at your own risk.